Terms of Service

Terms and conditions for using Takara Solutions.

These terms apply to visitors of the Takara Solutions website and users of our platform services. They are supplemented by the specific service agreements governing each client engagement.

This page is maintained by Takara Solutions to set out general terms for use of our website and services. It is not a contract for any specific engagement. The definitive terms for a particular service or subscription are set out in the applicable order, statement of work or master services agreement signed by both parties.

1. Acceptance of terms

By accessing or using the Takara Solutions website, platform services or any related materials, you agree to be bound by these terms. If you do not agree, please do not use the website or services. If you are using the services on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Definitions

In these terms, the following definitions apply:

  • "Services" means the platform services, software, support and professional services provided by Takara Solutions.
  • "Website" means the Takara Solutions websites and web applications.
  • "Client" means an organisation that has entered into a service agreement with Takara.
  • "User" means any individual who accesses the Website or Services.

3. Use of the website

You may use the website for lawful purposes only. You agree not to use the website in any way that could damage, disable, overburden or impair it, or interfere with any other party's use of the website. You must not attempt to gain unauthorised access to any part of the website or systems connected to it.

4. Accounts and registration

Some parts of the Services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorised use or security breach.

5. Intellectual property

All content, trademarks, software, designs and other materials on the website and in the Services are owned by or licensed to Takara Solutions and are protected by intellectual property laws. You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, or sell any such materials without our prior written consent.

Clients retain ownership of their own data and content. Takara grants clients a limited, non-exclusive licence to use the Services during the term of the applicable agreement.

6. Confidentiality

Users may receive access to non-public information about Takara Solutions, its clients or its technology. You agree to keep such information confidential and to use it only for the purpose for which it was disclosed. This obligation does not apply to information that is publicly available, already known to you, or required to be disclosed by law.

7. Service availability and changes

We aim to make the website and Services available as described, but we do not guarantee uninterrupted or error-free access. We may change, suspend or discontinue any part of the website or Services at any time, with or without notice. Specific availability commitments for paid services are set out in the applicable service agreement.

8. Limitation of liability

To the fullest extent permitted by applicable law, Takara Solutions and its affiliates, officers, directors, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or goodwill, arising out of or related to your use of the website or Services.

Our total liability for any claim arising out of or relating to these terms or the Services is limited to the amount paid by you to us for the Services in the twelve months preceding the event giving rise to the claim, or the equivalent in local currency. This limitation does not apply to liabilities that cannot be excluded under applicable law.

9. Indemnification

You agree to indemnify and hold harmless Takara Solutions and its affiliates, officers, directors, employees and agents from any claims, damages, liabilities, costs and expenses arising out of your use of the website or Services, your violation of these terms, or your infringement of any third-party rights.

10. Termination

We may suspend or terminate your access to the website or Services at any time if we believe you have violated these terms or if it is necessary to protect our interests or comply with law. Clients' rights to terminate paid services are governed by their service agreements. Upon termination, all licences granted to you under these terms will immediately cease.

11. Governing law and disputes

These terms are governed by the laws of Singapore, without regard to its conflict of laws provisions. Any dispute arising out of or relating to these terms or the website will be subject to the exclusive jurisdiction of the courts of Singapore, except where applicable law requires otherwise.

12. Changes to these terms

We may update these terms from time to time. The updated terms will be posted on this page with a revised effective date. Your continued use of the website or Services after the changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

13. Contact us

If you have questions about these terms, please contact us through our Contact page or the legal contact address in your service agreement.

Need the terms for a specific engagement?

Our commercial team can share the appropriate master services agreement, data processing addendum or statement of work.